Privacy Policy

Last updated: January 2024

Introduction

Cliff Quartz is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

By using our website and services, you consent to the practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide

• Name and contact details when you enquire about or enrol in courses
• Email address for course access and communications
• Course preferences and gardening experience level
• Any additional information you choose to share in enquiry forms

Information Collected Automatically

• Device information including browser type and operating system
• IP address and general location data
• Pages visited and time spent on our website
• Referral source and browsing patterns

How We Use Your Information

We use the information we collect for the following purposes:

• To process course enquiries and enrolments
• To provide access to course materials and learning resources
• To communicate with you about your courses and account
• To send relevant educational content and updates with your consent
• To improve our website and course offerings
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our agreement to provide course access
• Consent: Where you have given explicit consent for marketing communications
• Legitimate interests: To improve our services and protect against fraud
• Legal obligation: Where required by applicable law

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who help us operate our website and deliver courses
• Payment processors for secure transaction handling
• Legal authorities when required by law

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Course access records are maintained for the duration of your lifetime access entitlement.

Your Rights

Under data protection legislation, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure in certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

International Transfers

Your data may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Cliff Quartz
42 Botanical Gardens Lane
London, SW7 2PQ
United Kingdom

Email: [email protected]