Privacy Policy

Last Updated: August 2024

Introduction

Heritage Furniture Co respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you interact with our website or services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit an inquiry form
• Email address for correspondence
• Project details and preferences you share during consultations
• Address information if you request a site visit

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about our services
• Provide quotes and project proposals
• Schedule consultations and site visits
• Communicate about ongoing projects
• Improve our services based on feedback

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your information is stored securely and access is limited to authorized personnel only.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Project-related communications are typically retained for seven years in accordance with business record-keeping requirements.

Your Rights

Under data protection law, you have rights including:

• The right to access personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to object to processing of your data
• The right to data portability

Third-Party Services

We do not sell, trade, or transfer your personal information to third parties. We may share information with service providers who assist in operating our business, provided they agree to keep information confidential.

Cookies

Our website uses cookies to enhance user experience. You can control cookie preferences through your browser settings. For more details, see our Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Heritage Furniture Co
42 Millwright Lane
Stow-on-the-Wold, Gloucestershire GL54 1BN
United Kingdom
Email: [email protected]